Legal
Privacy Policy
How we collect, use and protect your personal information.
RemoteKonnect (“RemoteKonnect”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or contact us, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or submitting an enquiry, you consent to the practices described in this policy. If you do not agree, please do not use our website or provide us with your personal information.
1. Who we are
RemoteKonnect is a technology services business operating in Australia (ABN 62 463 579 168), based in Charlemont, Victoria, Australia. We design, build and manage cloud, software and web solutions for businesses.
2. Information we collect
We only collect personal information that is reasonably necessary for our business activities. This may include:
- Contact details you provide through our contact form or by email — such as your name, email address, phone number, company name and the contents of your message or enquiry.
- Project information you choose to share with us when discussing a potential engagement.
- Technical information automatically collected by our hosting provider for security and reliability, such as your IP address and basic request logs.
We do not knowingly collect sensitive information (as defined in the Privacy Act) through this website, and we ask that you do not submit it via our forms.
3. How we use your information
We use the personal information we collect to:
- respond to your enquiries and provide the information or services you request;
- communicate with you about a project, quote or engagement;
- operate, maintain and secure our website;
- meet our legal, regulatory and record-keeping obligations.
We will only use your information for the purpose for which it was provided, a directly related purpose you would reasonably expect, or where you have consented or we are otherwise permitted or required by law.
4. Cookies and analytics
This website does not use advertising or third-party tracking cookies. We use only the cookies and request data strictly necessary for the site to function and to protect against abuse (for example, basic security and rate-limiting on our contact form). You can configure your browser to refuse cookies, though some features may not work as intended.
5. Disclosure of your information
We do not sell, rent or trade your personal information. We may share it in limited circumstances with:
- Service providers who help us operate our business — for example, our email delivery provider (SMTP2GO) and our website hosting provider. These providers process information on our behalf and are bound to protect it.
- Authorities or third parties where required or authorised by law, or to protect our rights, safety or property.
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.
6. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes serving our website over HTTPS, applying security headers and a content security policy, and limiting access to information on a need-to-know basis. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We retain personal information only for as long as it is needed for the purposes described in this policy or to comply with our legal obligations, after which we take reasonable steps to securely delete or de-identify it.
7. Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before acting on your request, and will respond within a reasonable period.
8. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Third-party links
Our website may contain links to external sites we do not operate. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on this page with an updated “Last updated” date. We encourage you to review it periodically.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: support@remotekonnect.com
- Phone: +61 491 680 317
- Location: Charlemont, Victoria, Australia